This section is all about the importance of building effective relationships.
Use the links on the left to find out more...
In your new role as boss, you'll find you have to think about a whole range of new relationships. The basic rule is that if you take the time to understand where other people are coming from, they will pay attention to what you want. That means listening as well as talking. It means looking for the 'mutual' advantage where you and the other person are both getting what you want.
There are ways to improve your relationships with those around you and in business.
Sometimes you must be a persuader to make your point. Our series of customer masterclasses shows you how.
